French speaking Workforce Planning Manager to implement new reports and schedules to a 60 site operation call centre based business which is part of a Global business employing over 60,000 personnel. In France they will be centralising the customer service calls from 60 sites to 10 so you will eventually manage some Call Centre Analysts and Workforce staff. You will have experience in resource planning tools including good Excel and any knowledge of Avaya or Verint would be fantastic! As well as...

Company: Our client is a leading US technology company with over 25,000 staff Worldwide. Their French Customer Service & Technical Support operations are based in France. They now have available a vacancy for a French speaking Customer service executive. Role: As part of a pan European Customer Service team you will troubleshoot client queries regarding their products and services. As French & English Customer Service Agent you will respond to customer calls and emails and support them on a wide...